Mend Juice is a RAW product that has a limited shelf life. We do not pasteurize our product, The heat from pasteurizing kills the natural nutrients. Because our juice is raw payment is due in full at time of ordering and no refunds will be given, only store credit. If you are not available to receive your juice, Please call us so we can enter the juice back in active inventory and we will issue a store credit. If Mend is not contacted a 40% restocking fee could be applied. Due to the availability of produce we use to make our juice, once in a while some of our juices are unavailable. If you order something that is unavailable, we will be sure to let you know ASAP! If you have any questions or concerns please feel free to give us a call or email anytime!